Return & Refund Policy
Aromahpure offers its customers an "Easy Return Policy" with clear instructions on initiating a return request for a product.
Eligibility of Return:
1. Returns or replacements will solely be considered in instances where the product received by the customer is determined to have incurred damage during shipping, if an incorrect product was delivered, or if it exhibits manufacturing defects.
2. Kindly reach out to us within 48 business hours of receiving your order.
3. The product should be returned in its original packaging, ensuring that all labels remain intact, while maintaining a pristine condition.
4. Products are eligible for return only if they were purchased from our official website, https://aromahpure.com
5. The final decision regarding the acceptance of the return will be at our discretion and contingent upon a thorough verification of the product's condition.
Process of Return:
1. Upon completion of the verification process for the returned products, the refund process will be initiated to the original payment account.
2. For any inquiries regarding returns, our valued customers can reach out to our esteemed customer service team via email or telephone.
In the instance of manufacturing defects, incorrect product delivery, or shipping damage, customers are entitled to receive 100% refund.
Order Cancellation Before Dispatch:
If you decide to cancel your order after placing it, you may do so by contacting our customer service team on the same day, prior to the dispatch of your order. If you cancel the order within 24hrs, the total amount paid will be refunded to your designated mode of payment.
Order Cancellation After Dispatch:
If the product has been shipped and the customer wishes to rescind the order, they have 48hrs from the date of delivery to request a refund. Please note that INR 100 will be charged to the customer as a transportation fee.
Eligibility Of Refund:
After the verification process for the returned products, the refund will be initiated to the original payment account within a timeframe of 24 to 48 business hours. It will take approximately 4 to 7 business days for the refunded amount to be reflected in your mode of payment.
Address: 5th Floor, Eco Towers, Plot 14, 5th Floor, Sector 125, Noida, 201313